Privacy Policy | Cinikey by Tekcelerate Labs

Cinikey, a product of Tekcelerate Labs ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management platform ("Service").

1. Information We Collect

1.1 Information You Provide

Account Information: Name, email address, phone number, organization name
Business Data: Inventory records, sales data, purchase orders, supplier information, expense records
Payment Information: Billing details processed through Paystack (we do not store full credit card numbers)
Profile Information: User preferences, settings, and profile pictures

1.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on the platform
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Tracking: We use cookies to enhance user experience and analyze platform usage

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our Service
Process transactions and send transaction notifications
Manage your account and provide customer support
Send important updates about your account, subscription, and Service changes
Generate analytics to improve our platform
Comply with legal obligations and prevent fraud
Send promotional emails (with your consent, which you can withdraw anytime)

3. Data Storage and Security

3.1 Data Location

Your data is stored securely in cloud infrastructure hosted on AWS (Amazon Web Services) servers located in Europe. We implement industry-standard security measures including:

End-to-end encryption for data in transit (SSL/TLS)
Encrypted data storage at rest
Regular security audits and updates
Role-based access controls
Automated backups

3.2 Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you close your account, we will delete your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our platform:

Database Hosting: Cloud database and storage hosting
Payment Processing: PCI-compliant payment gateway services
Email Delivery: Transactional email service providers

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such action is necessary to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or security issues
Protect the safety of users or the public

5. Your Data Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

You can access and export your data at any time through your account dashboard. We provide data export features for inventory, sales, and other business records.

5.2 Correction and Updates

You can update your account information and business data directly through the platform.

5.3 Deletion

You can request deletion of your account and all associated data by contacting us at support@cinikey.com. Some data may be retained for legal or legitimate business purposes.

5.4 Opt-Out

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by updating your email preferences in your account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Understand how you use our Service
Improve platform performance
Provide security features

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

7. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Tekcelerate Labs

Email: support@cinikey.com

Website: https://cinikey.com

For data protection inquiries: dpo@tekcelerate.com